Frequently Asked Questions

Frequently Asked Questions (FAQ’s)

 

How many years have you been in business?

Winterland has been in business for over 25 years.

Does Winterland lease products?

Yes we offer several programs from leasing to lease to own.

Does Winterland take trade-ins?

Yes, you are able to trade in for some value off of the purchase of new decor or displays.

Are you able to customize a display?

We have a staff that works to create new designs and take your vision and make it come to life.

Where is the world headquarters of Winterland?

The main factory is located in Marion, Indiana. We run several parks across the country as well and have representatives in most states.

Are all displays made in the U.S.A.?

All metal displays are made here in the U.S.A.

How are your displays lit?

All displays come lit with C7 incandescent lamps or Minleon LED retrofit C7 lamps.

Do you refurbish displays?

Yes if you have a display that you love but it is time for it to get redone we will be more than happy to help you using the latest in available materials.

Do you install decorations indoors and out?

We are happy to install and remove items for you. We offer several options from just install to full service.

Can you store ny displays and decorations during the off-season?

We are able to help you come up with storage options for your display.

What kind of budget am I going to need to create a great display?

We work with all budgets and always have options to help you get more for your dollar.

What are the most popular themes?

Currently it's the Victorian Village, Penguin Winterfest, Toyland, Candyland and the Night Before Christmas.

How many themes do you have to chose from?

We have over 30 themes for displays and work on creating more and more every day.  If you are not seeing what you are wanting we will be happy to design something custom for you.

What if I want incandescent lighting for my displays?

While displays will come standard with L.E.D. lights if you would still like incandescent lighting we will be happy to give you a quote for incandescent displays.

What if I want a display with no lights?

All of our displays can be created “custom to order” without lights. For a day time effect add garland.

Do you sell used displays?

We do typically have a list of displays that have been used that people are able to buy at a discount. These displays might need to be re-powder coated and re-lamped or just re-lamped.

I need a custom design for my company. What do I do?

We have a trained and very creative staff to help design whatever your company needs.

How long does it take to build a display? I need mine yesterday.

It typically takes 2 to 3 weeks to produce a display from start to finish.

What are the components of a giant display?

Each display is typically  made of 3/8"cold rolled steel based on the size and scale.  One the steel has been formed and welded it's powder-coat painted for long life.  We then install the cordset lamp sockets and lights as dictated by the design.

Are you able to decorate the both the interior and exterior of my building?

Yes we offer over 2,500 stock items as well as many custom pieces for your decorating and lighting needs.

What are your ornaments made of?

All Winterland ornaments are made of a resin blend with a UV coat to protect it from the weather and sun. Our ornaments look great indoors and are rugged enough to be used outdoors.

What if I need replacement parts for my display?

We do offer many replacement parts for all your needs.

What's the Winterland Warranty?

Winterland offers a standard three year warranty on most of its products.  Lights have a one year warranty.

Do you need help now For your Display?

If you need help now , Winterland has a full staff more than willing to help.  We'll offer suggestions if asked and quickly come up with a customized quote so you can make a decision fast. Contact us today at 1-800-788-9627 to get the ball rolling now.